UTU Group

UTU Group stands as a prominent leader in the provision of comprehensive facilities management solutions across the nation, making a significant impact in various sectors. We are dedicated to delivering high-quality, customized services tailored to meet the unique needs of our diverse clientele. Our operations span an impressive network of 30 distinct locations, encompassing a wide array of environments such as retail parks, industrial sites, distribution centers, business parks, office accommodations, residential properties, airports, health centres, hospitals, schools and universities.

Since our establishment in 2017, we have grown steadily and significantly. This remarkable growth trajectory is largely fueled by the positive recommendations we receive and the word-of-mouth endorsements from our satisfied clients. Such feedback serves as a true testament to the quality and reliability of the services we provide, reflecting our unwavering commitment to excellence.

With over a 8 years of invaluable experience in the industry, we take pride in our robust portfolio, which features a diverse array of esteemed clients including well-known names such as Wigan Council, Skin Doctor Clinics, Manchester Airport, Smile White, Unity Enterprise and Housing and Transpennine Express. Our dedication to maintaining high standards of service and ensuring client satisfaction positions us as a trusted partner in facilities management. 

At UTU Group, we recognize that each client has distinct needs and challenges, and we strive to deliver solutions that not only meet but consistently exceed their expectations. Our tailored services are specifically designed to promote operational efficiency while fostering lasting relationships with our clients. We are fully dedicated to supporting our clients’ strategic goals and enhancing their business environments through our expert management. When you choose UTU Group, you are opting for facilities management expertise that truly stands out in the industry, ensuring that your operational needs are met with the utmost professionalism and care.

UTU Group is dedicated to elevating standards within the soft services sector, striving for excellence that earns us recognition not only from our valued clients but also from our committed employees and respected competitors. Our unwavering commitment to core principles of honesty, reliability, and innovation propels us to recruit and retain only the very best talent in the field. This ensures that we consistently deliver top-tier service and outstanding results in every project we undertake.

We recognize the importance of building strong, long-lasting partnerships with our clients, which is why we offer a comprehensive suite of tailored soft services specifically designed to meet the unique needs and requirements of each client. Our personalized approach allows us to connect on a deeper level, ensuring that we fully understand and address the challenges our clients face. Furthermore, our steadfast dedication to delivering exceptional customer service plays a crucial role in guaranteeing maximum satisfaction across our diverse and expanding client base. This dedication not only enhances our reputation but also reinforces our position as a leading force in the industry, setting benchmarks for quality and service excellence.

At UTU Group, our mission is to elevate and transform the soft services industry while earning the unwavering trust of our clients, dedicated employees, and even our competitors. We place a strong emphasis on core values such as integrity, innovation, and the cultivation of lasting partnerships that enrich our community and enhance our service quality.

Our commitment to providing exceptional customer service is not just a promise; it is our guiding principle. We meticulously tailor personalized solutions to meet the unique needs and challenges of each client, ensuring satisfaction and reliability at every turn. We invite you to join us on this exciting journey as we collaboratively redefine excellence in service delivery and establish new benchmarks for effective and efficient client service.

At our organization, we take immense pride in the quality of our service delivery. We consistently strive to go the extra mile for our clients, ensuring that we exceed their expectations while maintaining a high level of professionalism throughout all our interactions.

Our commitment to excellence is unwavering, and we believe that continuous improvement is key to our success. To support this, we are dedicated to investing in comprehensive staff training programs that equip our team with the skills and knowledge necessary to uphold our professional standards and adhere to our code of conduct from day one. This proactive approach not only enhances individual performance but also empowers us as a collective to reach our full potential and provide exceptional service to those we serve.

Integrity lies at the very core of everything we do, guiding our decisions and actions in all circumstances. We firmly believe in never compromising the truth, as transparency is essential to building trust with our clients and stakeholders. Our commitment to open communication means that we are always willing to share information honestly and effectively. Furthermore, we fully embrace ownership, accountability, and responsibility in every aspect of our work. This commitment drives us to adopt an ethical and moral approach to our endeavors, ensuring that the highest standards are upheld in all the projects we undertake. We understand that our reputation is built on these principles, and we strive to reinforce them in every interaction we have.

At our organization, we take pride in embracing a proactive 'can-do' attitude in all aspects of our work. This commitment to honesty and transparency ensures that we never over-promise or under-deliver on our commitments to you. We believe that our ongoing success hinges on our determination to consistently exceed expectations, refusing to merely rest on our laurels. With an unwavering commitment to excellence, we aim to provide reliable and consistent service that you can count on. Our dedication to outstanding customer service aligns seamlessly with the principles outlined in our customer service charter, and we strive to uphold those standards every day. Your satisfaction is our top priority, and we are dedicated to ensuring your experience with us is truly exceptional.